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Refunds

Within 14 days of buying Pro, you can refund it yourself right here. No questions asked and no waiting on a reply. You need your licence code, which is in the confirmation email we sent when you bought Pro. If you have not got it, this page will send it to the address you bought with.

On the page you saw after paying, and in the confirmation email we sent. This is the only thing that issues a refund.

This sends your licence code to that address. It does not refund anything on its own. Only somebody who can read that inbox can then use the code, which is what stops one person refunding another person's purchase.

What happens next

With a licence code: if the purchase is on file and within 14 days, the refund is issued immediately to the original payment method. Your bank usually shows it within five to ten business days, and that part is out of anyone's hands here.

With an email address: your licence code goes to that address, and nothing on the purchase changes. Enter the code here when it arrives. If the email cannot be sent, this page says so rather than leaving you watching an empty inbox.

Pro switches itself off in the extension at the next licence check. Nothing else changes: the free tier keeps working exactly as before, and none of your settings are touched.

Outside the 14 days, or something looks wrong?

Email support@voxsanity.com.au and say what happened. Genuine cases get sorted out.

Why the answer here is always the same

This page replies with the same message whether or not it finds a purchase. That is deliberate. A page that says "no purchase found" for one address and "refunded" for another is a way of testing which email addresses have bought something, and this one will not do that. It is also why the address route posts the code to the inbox rather than saying here whether there was one to post.